Your area just had a major storm and now your warehouse roof is leaking. You’ve been here for a few years and haven’t had any problems, so this is new to you. You get a commercial roofing contractor referral from a friend, but you’re still unsure about them. So how do you know you’re making the right choice? You have to ask the right questions.
To help you feel confident in your choice and find a partner who actually understands your needs, we’ve put together a list of 15 questions to ask when hiring a commercial roofing contractor.
1. Are You Licensed and Insured?
If this is anything less than “absolutely”, that’s a red flag. A credible and reliable contractor will be licensed through state or local qualifications for commercial roofing. This is much different from residential roofing. A good contractor will also have insurance that will protect you, your company, and the contractor in case of accidents or damage during construction or repairs. Always ask for documentation of both.
2. What Experience Do You Have with Commercial Roofing?
Commercial roofing is pretty different from other roofing types. When you’re dealing with materials like TPO or industrial coatings, experience matters. Flat roofs on commercial buildings also require unique expertise. Ask your potential commercial roofing contractor how long they’ve been in business and whether they’ve worked on projects like yours.
3. Do You Have References and Case Studies?
If the contractor has worked on similar projects, don’t hesitate to ask for references and case studies. This will help you verify that this company is trustworthy and evaluate the quality of their work. If they’ve got a long line of people who vouch for them, that’s a good sign they’ll do a great job for you too. This can also give you a gauge on how easy they are to work with and how long a project might take.
4. What Roofing Materials Do You Specialize In?
Commercial roofing requires specific building and repair methods and materials. It’s important to make sure that the contractor knows how to work with the materials your project will require. Many commercial roofing projects need materials like PVC, metal, or modified bitumen and TPO***. These all have unique specifications and benefits, and your contractor should know how to use the right ones.
5. Do You Offer a Warranty?
Always, always, always ask about warranties. A sign of a reputable commercial roofing contractor is their warranty on materials (manufacturer’s warranty) and the workmanship (contractor’s warranty). These warranties will cover you if there are unexpected issues down the road. However, note that such warranties are usually provided for the original roofing and for re-roofing projects—but may not be available for simple leak repairs.
6. How Will You Handle Permits and Inspections?
Clarifying responsibilities is an important part of any partnership, but nowhere is it more important than in permits and inspections. Most commercial projects require permits and inspections, but some compliance-heavy areas have stricter guidelines. Make sure you and your contractor are on the same page about who is handling the legal requirements of your project.
7. Does Your Company Hold Certifications and Comply with OSHA Standards?
Proper safety certifications and compliance with OSHA (Occupational Safety and Health Administration) standards are a must for commercial projects. 38.4% of deaths in construction were due to falls, slips, and trips. Fall-related injuries and fatalities are preventable with proper safety standards. Look for contractors certified in OSHA standards to protect workers and your property.
8. Will You Provide a Detailed, Written Estimate?
When hiring a contractor, make sure to request a detailed scope of work before signing any contracts. This document outlines the specific tasks that will be performed, materials and equipment needed, and expected timeline for completion. This will give you an understanding of what to expect during the construction process and ensures that all parties are on the same page.
9. What Is the Expected Timeline for My Project?
Coordinating with your potential contractor helps you ensure that both your roofing and operation needs are met. After the initial planning and material gathering phase, which can take a few weeks, the construction can begin. Smaller projects can take just a few days, while larger ones can take several weeks to finish. A good commercial roofing contractor will keep you informed on progress throughout the project, including unexpected roadblocks.
10. How Will You Minimize Disruptions to My Business?
A reliable contractor will understand that you still have a business to run. They will have a plan to minimize disruptions by working in certain areas at the best times, sectioning off areas of the roof, or saving entrance areas for off-hours. They should be accommodating and realistic in how they work. Don’t hesitate to ask any questions to clarify or set boundaries.
11. Do You Have a Maintenance Plan for After Installation?
The best contractors don’t just install your roof and leave; they offer ongoing maintenance to extend its lifespan. Ask about their maintenance plans and whether they include regular inspections. Inspections can help catch small issues before they become big problems. You should get your roof inspected at least twice a year, especially after severe weather.
12. How Do You Handle Unexpected Repairs or Issues?
Even with detailed planning, complications happen during roofing projects. Ask your potential contractor what their plan is when issues do arise. They should have a clear plan of action and communication with you.
13. Can You Provide References or Testimonials?
Requesting references or testimonials from previous clients can provide valuable insight into the company’s reliability, quality of work, and customer service. A reputable commercial roofing contractor should be willing to share this information to help you feel confident in your decision.
14. Who Will Be My Main Point of Contact?
Communication cannot be stressed enough when it comes to commercial roofing. Knowing who your main point of contact is and expectations for communication will help your project go smoothly. This will help you maintain a good relationship and know who to reach out to about updates or questions.
15. What Makes Your Company Different From Competitors?
Lastly, ask why you should choose them over other commercial roofing contractors. A reliable company can confidently explain what actually makes them different. This might include the technology they use, their reputation with customers, or their standards of quality.
Partner with the Right Contractor for Peace of Mind
By asking your prospective contractor these questions, you can ensure you’re working with a commercial roofing contractor who you can rely on. At Capital Roofing Partners, we built our team of veteran roofing professionals from people who are committed to safety, professionalism, and customer satisfaction.
To ensure your new or repaired roof is reliable and durable, contact Capital Roofing Partners today to schedule a consultation or get an estimate. We’re here to answer all your questions and deliver top-tier service every step of the way.
